Return Policy

Return & Refund Policy

At Mike & Niki’s Honey Company, we’re committed to providing you with high-quality products and exceptional customer service. As a small business, we are continually striving to grow, and your satisfaction is our top priority. Please review our return and refund policy below:

Honey Products: For the safety of all our customers, we do not accept returns on honey products. Due to the nature of our products, we cannot restock or resell opened items. However, if your product arrives damaged or if you receive the wrong item, please reach out to us immediately. We’ve worked hard to ensure that our customers are happy with their purchases, and we’ve always strived to refund or replace products to ensure satisfaction. 

Returns & Refunds:

  • If your product is damaged during shipping or if the wrong item was delivered, please contact us at info@mnhco.net within 14 days of receiving your order.
  • Provide your order number and a photo of the damaged or incorrect item(s) so we can assist you quickly.
  • We’ll work with you to either replace the item or process a full refund to your original payment method.
  • Shipping costs are non-refundable unless the return is due to our error (damaged or incorrect items).

How to Request a Return or Exchange or Refund (if not saticfied:

  1. Email us at info@mnhco.net within 14 days of receiving your order.
  2. Include your order number and photos of any damaged or incorrect items.
  3. We’ll get back to you within 2-5 business days with instructions on how to proceed.

Shipping:

  • You will be responsible for the cost of return shipping, except in cases where the product was damaged or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

As a small business, we truly appreciate your understanding and support as we continue to grow. If you have any questions or concerns, please don’t hesitate to reach out!

Thank you for supporting Mike & Niki’s Honey Company!